Cancellations and Refunds

At Ferteve, we strive to offer the best services to our customers (also referred to as Users below). However, we understand that there may be situations where you need to cancel or reschedule an appointment or request a refund for services. This policy outlines the terms under which cancellations, rescheduling, and refunds are handled.

1. Appointment Cancellations/Re-schedules (both Blood Tests and Consultations)

User/Customer-Initiated Cancellations: 

• If you need to cancel or reschedule your appointment, please notify us at least 4 hours in advance.

• Cancellations made less than 16 hours before the scheduled appointment will be subject to a cancellation fee of INR 200.

• Reschedules made between 16 to 12 hours before the scheduled appointment will be subject to a change fee of INR 50. Reschedules made less than 12 hours before appointment will be considered a cancellation and charges will apply accordingly.

Provider-Initiated Cancellations:

• In the event that your healthcare or service provider cancels or re-schedules the appointment, we will notify you promptly or you may reach out to us through e-mail or call (during working hours) and avail the option to reschedule free of charge or receive a full refund. Such requests must be made within 48 hours of the event.

2. Refunds For Online/In-Person Consultations

• Refund requests for online consultations must be made within 24 hours of the appointment.

• If the online consultation is not conducted due to technical difficulties from Provider’s side, a full refund will be issued after investigation.

• Refunds will not be provided for completed consultations where technical issues were from User’s side.

• Refunds will not be provided for completed in-person consultations.

• In case of a no-show, please read section 5.

3. Refunds For Blood Tests

• Refunds will not be provided for any test that has already been conducted.

• In the event that the test is cancelled by Ferteve for any reason, a full refund will be provided.

4. Refund Processing

• All refund requests will be processed within 15 business days from approval.

• Refunds will be credited back to the original mode of payment.

• In case of third-party payment systems, the refund time may depend on the payment provider’s policies.

5. No-Show Policy

If you fail to show up or be available for a scheduled appointment (blood test or consultation) without prior notice, same rules as Section 1 will apply.

6. Refunds For Fitness Packages

• Once purchased, refund is not possible for Fitness Packages.

For any inquiries related to cancellations or refunds, please contact our support team as detailed in the Contact Us page