Privacy Policy

PRIVACY POLICY

CMPLT Health and Tech Private Limited, operating under the name Ferteve (“us”, “we”, or “Ferteve”, which includes its affiliates), is the creator, owner, and publisher of the online platform https://ferteve.in (“Website”). This includes all software, services, and applications provided by Ferteve, including but not limited to the mobile application Ferteve, and the software, services, and applications offered under the brand names ‘Ferteve’ (collectively referred to as the “Services”).

This Privacy Policy (“Privacy Policy”) outlines the manner in which we collect, use, share, disclose, and protect personal information of Users accessing or utilizing the Services, including Practitioners (as defined in the Terms of Use available at https://ferteve.in), User (as defined in the Terms of Use), and visitors to the Website (collectively referred to as “you” or “Users” in this Privacy Policy). This Privacy Policy is designed to illustrate our commitment to safeguarding your privacy and the confidentiality of your personal information. Your access to and use of the Services is governed by this Privacy Policy and our Terms of Use. Any capitalized terms used herein but not otherwise defined shall bear the meaning ascribed to them in the Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE PROVIDING US WITH YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU AGREE TO BE BOUND BY ITS TERMS. YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD, OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT OUR SOLE DISCRETION AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR PROVIDE US WITH YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF ANOTHER INDIVIDUAL OR ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED TO (I) ACCEPT THIS PRIVACY POLICY ON THEIR BEHALF, AND (II) CONSENT ON BEHALF OF THAT INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE, AND DISCLOSURE OF THEIR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

1. PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy is published in compliance with, inter alia:

• Section 43A of the Information Technology Act, 2000;

• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”);

• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy outlines the following:

• The types of information collected from Users, including Personal Information (as defined in Paragraph 2 below) and Sensitive Personal Data or Information (as defined in Paragraph 2 below) relating to an individual;

• The purposes, methods, and modes of collection, usage, processing, retention, and destruction of such information; and

• The manner and the parties to whom Ferteve will disclose such information.

2. COLLECTION OF PERSONAL INFORMATION

In order to effectively provide our Services, it is essential for us to collect certain personal information about you. This information enables us to tailor our offerings to meet your specific needs. By accessing or using our Services, or by engaging with us through various channels such as emails, telephone calls, or other forms of communication, you consent to the voluntary collection of personal information. Such information may include, but is not limited to, the following:

1. Contact Information
   Information such as your email address, phone number, and other relevant contact data.

2. Demographic Information
   Information regarding your gender, date of birth, postal address, and pin code.

3. Usage Data
   Information related to your use of the Services, including the history of appointments made by or with you through the platform.

4. Insurance Information
   Details about your insurance coverage, including the name of your insurance provider and plan details.

5. Voluntary Information
   Any other information you voluntarily provide to us, such as details shared through emails, letters, questionnaires, surveys, events, calls, or any other form of correspondence or required interaction. This may include images, documents, files, or any other relevant materials.

6. Practitioner Data
   Information shared by Practitioners regarding the treatment or services availed by you. The information collected from you by us may fall under the category of "personal information" or "sensitive personal data or information" as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPI Rules").

7. Personal Information                                                                                             Under the SPI Rules, "Personal Information" refers to any information related to an individual, which, either directly or indirectly, in combination with other information available or likely to be available, can identify that person.

8. Sensitive Personal Data or Information                                                        "Sensitive Personal Data or Information" is defined under the SPI Rules as personal information that pertains to the following:

• Passwords;

• Financial information (e.g., bank account, credit and debit card details, or any other payment information);

• Physical, physiological, and mental health condition;

• Sexual orientation;

• Medical records and history;

• Biometric information;

• Information received by a body corporate under a lawful contract or otherwise;

• Visitor details provided at the time of registration or thereafter; and

• Call data records.

It should be noted that we are entitled to collect, use, and disclose information that is freely available in the public domain without requiring your explicit consent.

3. PRIVACY STATEMENTS

3.1 FOR ALL USERS:

This section applies to all users of the Services.

3.1.1
The use of and access to the Services by each User is conditional upon their acceptance of the Terms of Use, which also incorporates acceptance of this Privacy Policy. Users who do not agree to any of the terms contained in the Terms of Use or this Privacy Policy must discontinue the use of the Services provided by Ferteve immediately.

3.1.2
An indicative list of the types of information that Ferteve may require you to provide for enabling your use of the Services is set out in the Schedule I annexed to this Privacy Policy.

3.1.3
All information provided to Ferteve by Users, including Personal Information or any Sensitive Personal Data or Information, is given voluntarily. Users understand and agree that Ferteve may use their information, which is designated as Personal Information or Sensitive Personal Data or Information under the SPI Rules, for the following purposes:

• (a) Provision of the Services, including but not limited to creating smart reports, formulating inferences, and providing health suggestions based on the data and information you share with us.;

• (b) Commercial purposes, in an aggregated or non-personally identifiable form, for research, statistical analysis, and business intelligence purposes;

• (c) Sale or transfer of research, statistical or business intelligence data in aggregated or non-personally identifiable form to third parties and affiliates;

• (d) Communication purposes, including for booking appointments and obtaining feedback regarding Practitioners;

• (e) Debugging customer support-related issues;

• (f) Contacting you to complete a transaction if you fail to do so after providing contact information.

Ferteve reserves the right to use information provided by End-Users for the following purposes:

• Identifying the End-User, including to conduct statistical studies, build predictive models, publish research or findings, and derive statistical representations based on the data provided.;

• Publishing information on the Website;

• Contacting End-Users to offer new products or services;

• Collecting feedback on products and services;

• Analyzing software usage patterns to improve product design;

• Commercial analysis of anonymized practice information;

• Processing payment instructions through third-party providers such as payment gateways, banking institutions, and pre-paid instrument or wallet providers.

If you voluntarily provide your Personal Information to Ferteve for the purposes mentioned above, you hereby consent to such collection and use by Ferteve. Ferteve may contact you on any telephone number(s), including those registered under the Do Not Call (DNC) registry, provided we have obtained your express written consent to do so by your agreement to this Privacy Policy.

3.1.4
The collection, use, and disclosure of Personal Information or Sensitive Personal Data or Information as defined under the SPI Rules requires express consent from the User. By agreeing to this Privacy Policy, you provide consent for such collection, use, and disclosure as required by law.

3.1.5
Ferteve does not endorse or control any content, messages, or information found in the Services and disclaims all liability arising from participation in such services. You agree to waive any claims against Ferteve regarding such content, and where such waiver is ineffective, you agree to release Ferteve from any claims relating to the same.

3.1.6
You are responsible for ensuring the accuracy of the information you provide. Should your Personal Information change, you may correct, delete, or amend such information via the member information page or by contacting us at info@ferteve.in. Ferteve may refuse to correct or delete Personal Data where it is opinion data kept for evaluative purposes or part of a prosecution record, unless all proceedings have been completed.

3.1.7
If you wish to cancel your account or stop the use of your information for the provision of Services, you may contact us at info@ferteve.in. Ferteve will retain your information for as long as your account is active or as necessary to provide the Services, after which the data may be anonymized and used for analytic purposes. Withdrawal of consent or cancellation of your account may prevent Ferteve from providing certain services.

3.1.8
To opt-out of non-essential communications such as promotional and marketing-related messages, you may contact us at info@ferteve.in.

3.1.9
Ferteve may require payment via credit card, UPI, net banking, wire transfer, debit card, or cheque for subscription-based services. Ferteve will use and disclose such payment information, including credit card details, as necessary to process payments securely through third-party providers. Ferteve advises Users to exercise caution when using the internet for such purposes.

3.1.10
As per internet standards, Ferteve automatically receives certain information when Users or visitors access the Website, including the URL of the previous site, IP address, operating system, browser type, and other related information. Ferteve may use this information for trend analysis and improvement of its Services.

3.1.11
The Website uses temporary cookies for administrative purposes. Third-party cookies may be placed or recognized by authorized parties, but they do not store any Personal Information. Users may disable cookies via their browser settings; however, this will significantly limit the functionality of the Website and may affect your overall user experience.

3.1.12
Users may access limited features of the Website without registration. Full access requires account creation, which involves providing Personal Information such as name, email, phone number, and financial details.

3.1.13
Ferteve disclaims any responsibility for the privacy practices of third-party websites or search results. Users are encouraged to read the privacy policies of any third-party sites they visit via links on Ferteve's Website.

3.1.14
The Website may allow communication between Users, but Ferteve disclaims any liability for misuse of such information.

3.1.15
Ferteve does not collect Personal Information from public sources or other organizations unless required for the effective provision of its Services.

3.1.16
Ferteve maintains a strict "No-Spam" policy and will not sell or rent your email address to third parties without your consent.

3.1.17
Ferteve implements security measures to protect your data from unauthorized access, improper use, or accidental loss. However, Ferteve shall not be liable for data loss due to unauthorized access to User devices.

3.1.18
Ferteve follows reasonable security practices and has comprehensive information security programs and policies in place.

3.1.19
Ferteve will only disclose your Personal Information when required by law, when necessary to protect its rights or the rights of others, to prevent harm, to enforce the Terms of Use, or to provide our services. For example, to conduct blood tests, we may need to share your information with the collection service.

3.2 Practitioners' Privacy Notice:

This section applies to all Practitioners.

3.2.1 As part of the registration process, as well as the application creation and submission process available to Practitioners on Ferteve, certain information, including Personal Information and Sensitive Personal Data or Information, is collected from Practitioners.

3.2.2 All statements in this Privacy Policy are applicable to all Practitioners. Practitioners are required to carefully review and understand these statements before submitting any Personal Information or Sensitive Personal Data or Information to Ferteve. Practitioners who do not agree with any provisions of this Privacy Policy must immediately cease using the Services, including the Website.

3.2.3 Any personally identifiable information provided by Practitioners to Ferteve is used to assist in identifying and describing them. This information is owned by Ferteve, and by providing such information, Practitioners consent to Ferteve’s collection, use, processing, and disclosure of the information for the purposes outlined herein. Ferteve may use this information for commercial purposes, as well as in aggregated or non-personally identifiable forms for research, statistical analysis, and business intelligence purposes. Ferteve may also sell or transfer such aggregated data to third parties and affiliates. Additionally, Ferteve reserves the right to use information provided by or about Practitioners for the following purposes:

• Publishing such information on the Website;

• Contacting Practitioners regarding new products or services, subject to compliance with applicable "Do Not Call" registry laws;

• Gathering product feedback from Practitioners;

• Analysing software usage patterns for the purpose of improving product design and utility;

• Analysing anonymized practice information, including financial and inventory data, for commercial purposes.

3.2.4 Ferteve automatically enables the listing of Practitioners’ information on its Website for every “Doctor”,“Clinic”, “Nutritionist”, “Fitness Specialist” or “Mental Health Specialist” added to a practice through the software. This information is displayed when End-Users search for doctors on the Website and may be used by End-Users to request appointments. The information listed is provided by Practitioners or collected from the public domain and displayed on an "as-is" basis, without any warranty or representation regarding its accuracy or completeness. Practitioners are strongly encouraged to verify the accuracy of their information and promptly inform Ferteve of any discrepancies or changes. Ferteve will take reasonable steps to ensure the accuracy of this information.

3.2.5 Ferteve may display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have given their consent for Ferteve to collect, process, and/or disclose their information on the Website. While Ferteve makes reasonable efforts to ensure the accuracy of such information, it does not assume liability for any incorrect or incomplete information displayed for these Practitioners.